Hot Step Snow Melting Heated Mats

Keeping the pathway up to your home or building can be crucial in creating a safe environment for your family and guests. Slip and fall accidents are one of the leading causes of injury during the winter and are only made worse by the conditions we face here in Canada.

The Hot Step Snow Melting Heated Mats are specifically designed to take a beating from the harsh weather and keep automatically melting snow so that you don’t have to get out a shovel and engage in hours of back-breaking labour. 

Canadian designed to keep your entrances, driveways, walkways, and stairs safe. These rubber heated mats are UV protected, and strong enough to handle the weight of cars.

Build your ideal Hot Step Snow Melting Heated Mats System today.

Hot Step Snow Melting Heated Mats require at least 1 GFCI Power unit to plug into your outlet at home. See more in the specifications.

Note: Hot Step Snow Melting Heated Mats is only compatible with this GFCI Power  unit  which is sold separately.

BEFORE YOU START
1. Check that the delivery note is correct compared to what has actually arrived.
2. Perform a visual control
a. Visible damage on the cable
b. Visible damage on the plugs/packaging
c. Visible damage on the mat/power cable

ASSEMBLY OF HEATING MATS

• Before installing the heating mats: Remove ice and snow from the area where you want to use the mats, you can also place the mats directly on snow and ice if needed. Warning: Do not walk on the mats until it has melted down to solid ground. Make sure the surface is free from sharp objects like stones, glass, nails, etc., which can damage the mats.
  
  
• Interconnecting heating mats: All models are constructed with waterproof connector plugs so that all the different models can be serial connected. Please tightly snap the male and female connectors together.
  
  
• Connection of power supply: The power cable can be connected to the first or the last mat in the system. Before you connect the power supply, always make sure that all the mats are thoroughly connected
  together first. The mats should be connected to a grounded electrical outlet.
  
  
• Fastening the mats: The mats are all equipped with eyes (holes) in each corner. This makes it possible to fasten the mats so they do not slide/move. Use stainless or galvanized screws suitable for the surface. If the surface is suitable, also double sided tape can be used as alternative way of fastening the mats. If the incline is more than 20 degrees, we recommend to use a jointing plate to avoid that the mats are sliding/moving.

Hot Step Snow Melting Heated Mats requires a GFCI Power Unit (sold separately). The GFCI Power Unit turns off the power if any of the electric current begins leaking to the ground. It is important to test the GFCI Power Unit each time the mat is installed and before use.

Here is all you need to do:

1. Locate the test and reset buttons on the Power Unit.
2. Plug the power cord into the outlet.
3. Alternately press the RESET and TEST buttons.
4. Each time you press the RESET button, the power light should turn on. If the light does not come on, make sure there is voltage at the outlet.
5. Each time you press the TEST button, the power light should turn off.
6. Leave the Power Unit with the light turned on. If the Power Unit does not operate as described above,do not use the mat. Call customer service at (800) 624-0041.

Power the Hot Step Snow Melting Heated Mats whenever there is a threat of snow or ice. It is a good idea to unplug it when there is no snow or ice. Before storing the mat, clean it with mild soap and water, and place it in the original packaging. Store the mat indoors after the winter season. It is important to store the mats immediately after the winter ends. Failing to do so may expose the mats to excessive summer UV sunlight, harming the mats over time.

1.) Is it safe to drive over the Hot Step Snow Melting Heated Mats?
The Hot Step Snow Melting Heated Mats Mats are very durable and will handle normal vehicular traffic in standard wintery environments. However, it is important to make sure the ground surfaces under the mats are clear of any sharp objects that could puncture the mat. If you have questions about the durability of our mats in your specific vehicular situation (i.e., many large trucks on a regular basis), please call HOTSTEP
technical support team at (800) 624-0041

2.) Why don’t the mats feel warm when I touch them?
When you turn on the mats, they may not feel
warm to the touch, but that’s ok. This is especially true when the air temperature outside is very cold. This is because the temperature of your hand is greater than the temperature of the mat. But if you are concerned, check to see that the light on the mat’s plug is illuminated. If it is, these mats are on and they’ll melt snow. If after the first snow fall it appears the mats are not melting snow, call our troubleshooting team at (800) 624-0041

3.) Are the power units waterproof?

The power unit on the mat is certified as “rainproof”, but it is not
submersible. Therefore, please be careful not to lay the mat’s power unit in an area that will collect a lot of water, such as a small ditch. While the mats themselves are very waterproof, the power unit, however, cannot be exposed to excessive amounts of water. It is the best to make sure the power unit hangs from the outlet in a vertical manner at least 18” from the ground. However, if the power unit will be laying in a horizontal manner on a sidewalk or ground, it is the best to wrap the power unit in a plastic bag to keep as much water away as possible. Do not make the plastic bag air tight, because it 
is important to make sure any water that may get inside the bag has a way to exit. The purpose of the bag is to keep excessive amounts of water away

4.) Can I leave the mats on all the time?

Yes, you can run these mats all winter long without damaging
the mat, but your electricity bill will be higher than normal. It is the best to only use the mats when you are expecting snow. Alternatively, you can use any of our thermostat accessories to automate the operation of the mats. This will save your time and money and ensure that the mats turn on even if nobody is there to turn them on (like in the middle of the night)

5.) Can I place the mat on any surface?

Some surfaces (e.g., stamped concrete) have special coatings
or sealers that may get harmed if exposed to heat. If you have a surface that you think may have a  special coating on it, you should put a thin heat blocker under the mats. This blocker can be in the form of plywood, outdoor carpet or turf, thin insulation, etc. Putting a heat blocker underneath the mats will force the heat upwards away from the sidewalk, preserving the special coating on the sidewalk